| Customer Service Daily
we receive 100s of emails from customers all over the world. Please be 'short and
sweet' with your questions yet complete and thorough. If contacting us regarding
your pond, please include important information such as:
- pond size
- pump size
- filter size
- type of fish, if any, and quantity
- chemicals you may currently be using
- where the pond is situated (full sun, shade, in a valley, wooded area, etc.)
- exactly what the problem is
- your name and correct email address
- photo, if possible of a pond weed or pond algae
problem so we can properly identify it
We provide customer service exclusively via email. This provides
many benefits to both you and our staff. Benefits include the following:
- It allows us the time around our demands of shipping, fish farming, etc. to answer your
questions
- It allows you to have an answer whenever you are available to read it
24 hours a day
- It provides a 'hard copy' for you to re-read the information, if necessary, and to share
it with other members in your household, staff, etc. who may be involved with your
project.
- It eliminates playing 'phone tag'.
We apologize for any inconvenience this may cause but feel as though this best suits
the majority of our customers needs as well as ours.
Please
email us your questions and include
a subject that is pond-related as the subject line of your email. Emails
without a pond related subject or with no subject will automatically be deleted.
Be sure to check your 'spam' folder for our email response,
too. Sometimes, AOL and other ISPs have blocked our email from getting to our
customers by filtering it through their spam filter. If this happens to you, simply
check your spam folder with your ISP and you should find our email there.
We are more than happy to help you!
Thank you! :o)
~ The Staff at PondSolutions.com!
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